Bad Customer Service October 18, 2010
Posted by natewadman in business, communication.comments closed
In an era where bad (and good) customer service can be spread across the web in a matter of seconds online and stay for years, it’s important for businesses to address it. How would you address online comments from your customers?
RightNow’s Mittelstaedt suggests that companies facing a bad rep for customer service — while they work to improve the customer experience they provide, internally — should focus on generating positive word of mouth online and off most of all, than positive reviews and online feedback secondarily.
via Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service.
